Warranty & Returns

Limited Warranty

Weinbrenner Shoe Company, Inc. (“Thorogood Shoes”) warrants solely to those consumer purchasers (“purchasers”) who, for their own use or use by another consumer end user, purchase the Thorogood® branded products (“Products”) directly from an authorized seller (“Authorized Seller”) that the Products manufactured by Thorogood Shoes are free from defects in material and workmanship for a period of one year from the date of purchase.

This warranty covers normal use only of the Products. Thorogood Shoes will not assume responsibility for any failure of the Products incurred by misuse, abuse, neglect or exposure to a substance or an environment that degrades the Products. Normal sole wear of the Products is not considered to be a defect in material and workmanship.

Products considered to be defective must be returned to the Authorized Seller from which the Products were originally purchased or issued with the original purchase receipt or issuer’s invoice record. Our policy is to honor Product warranties only on Products purchased from an Authorized Seller of Thorogood® Products and only when accompanied by the original purchase receipt or proof of purchase. If Products are purchased from an unauthorized seller this limited warranty will not be valid.

Defective Products will be repaired or replaced at the discretion of Thorogood Shoes. Any replacement will be for the same style and size of the returned defective footwear Products.

This is a limited warranty. The obligations set forth in the preceding paragraphs are Thorogood Shoes’ sole obligation and the purchaser’s exclusive remedy. Thorogood Shoes makes no other express warranty. Any implied warranty of merchantability or fitness for a particular purpose that may be applicable to the Products is limited in duration to the duration of this limited warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Thorogood Shoes shall not be liable for any direct, or indirect, incidental or consequential damages even if it has been advised of possibility of such damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This limited warranty shall be governed by, and construed and interpreted in accordance with, the local laws of the State of Wisconsin (without application of its conflicts of laws principles), except only to the extent replaced or precluded by other law of mandatory application. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.


Inspection Requirement– Thorogood is committed to quality. Upon receipt of Products from Thorogood, Dealer shall inspect the Products for
damage and defects. Products that are damaged or otherwise defective must be removed from inventory and either returned to
Thorogood or repaired prior to being offered for sale to end-user customers.

Defective Merchandise– Written permission is required for Dealer’s return of defective merchandise. Please contact Customer Service. Credit
will be issued on footwear with defective workmanship or materials. Credit may be pro-rated based on the general condition and length of wear.
If footwear has been abused, cut, punctured, scraped or used for unintended purposes, the policy is not in force. WE DO NOT ACCEPT
RETURNED FOOTWEAR DIRECTLY FROM THE CONSUMER. When a defect is minor, eyelet, hook, D-Ring, or rivet replacement, seam
stitching, sole or heel reattachment, etc., your customer may be happy with a quick and inexpensive repair. Thorogood will reimburse dealers
up to $15.00/pair for such repairs done at a local shoe repair shop. Send a paid receipt to Thorogood Customer Service for reimbursement/credit.

Non-Defective Merchandise– Current style, non-defective merchandise may be eligible for return. Returns subject to 2 for 1 replacement
order and a $4.00 restocking fee. Please contact your Sales Representative for details.

Product Change Notice

This Thorogood catalog is accurate as of the date of printing. However, in our never ending pursuit of better materials and construction there may be product specification changes made during the year without notice. The Thorogood price list is your official list of stock numbers available.

THOROGOOD®, THE ULTIMATE®, ULTIMATE SHOCK-ABSORPTION™, SOFT STREETS™, I-MET®, HELLFIRE™, and SHOE IN® are registered trademarks of the Weinbrenner Shoe Company, Inc.

• VIBRAM® and the Yellow Octagonal Label are registered trademark of Vibram S.p.A. of Italy. Quabaug Corporation, North Brookfield, MA, is the North American manufacturer of Vibram soling products under exclusive license.

• KEVLAR® is a registered trademark of DuPont.

• 3M™ THINSULATE™, and SCOTCHLITE™ are trademarks of 3M™.

• PORON® is a registered trademark of Rogers Corporation.

• DRI-LEX® is a registered trademark of Faytex Corporation.

• MAXUM® is a registered trademark of Meramec Group.

• COOLMAX® is a registered trademark of Invista.

• L-PROTECTION® is a registered trademark of Lenzi Egisto S.p.A.

• GORE-TEX®, GUARANTEED TO KEEP YOU DRY®, GORE®, and designs are trademarks of W. L. Gore & Associates, Inc.


View our Quality Policy